For any questions regarding your MosoLabs order that are not answered on this page, please send us an email at support@mosolabs.com to create a support ticket. We’ll get back to you ASAP to help you out.

There are no refunds for Pollen products. All sales of Pollen products are final.

If you have a technical issue with the products and need assistance. please contact our customer service team at support@mosolabs.com.

All orders are shipping in 1-2 business days. You will receive a shipping confirmation and tracking number via email.

Currently, no. CBRS is a spectrum that is only allowed to operate in the US. We cannot ship products anywhere but the US today.

Yes, if your order has not yet shipped, please contact us at support@mosolabs.com so we can review the order and provide a refund. For orders that have shipped, please review our refund policy here.

For bulk order inquiries, please reach out to us at sales@mosolabs.com

Please contact support@mosolabs.com, mention “Warranty
Claim” in the title and provide the issues encountered, device serial numbers,
and contact information.

Send us an email at support@mosolabs.com with details on your question/issue to create a support ticket. We will get back to you ASAP.

This will depend on whether you are connected to Helium or Pollen Mobile and is related to the project-specific token rewards structure. It will also depend on the location where you install your small cell and how much network activity there is in your area.

Yes, every MosoLabs small cell needs a connection back to the internet. Most people will use their home/business internet wired connection. For Pollen, the small cell will connect directly to your router.

The MosoLabs indoor and outdoor small cells support up to 220Mbps download and 28Mbps upload. If your internet speeds are lower than the small cell capability, you will see lower throughput for devices connected to the small cells and could affect mining capability.

MosoLabs radios are built to work on Pollen Greenhouse which moves the gateway functions to the cloud and removes the need for a local gateway. You simply need to plug your radio directly into your home router for internet access.

Pollen is built around a crypto economy powered by PollenCoin (PCN), a proprietary Solana token used to pay community members for providing coverage by installing a Flower(s), validating network coverage using a Bumblebee, and using the network as a Hummingbird or Honeybee.

The more you participate in the Pollen network, the more PCN you earn.

Check out the Pollen website here: Pollen Mobile

More here from Pollen FAQ as well: FAQ | Pollen Mobile

12 months after the activation of your MosoLabs CBRS Small Cell you will have to pay a recurring monthly fee for as long as you keep and operate your small cell.

Per FCC mandate, operators of CBRS cellular devices are required to pay a recurring fee to Spectrum Access System (SAS) providers. The cost for the first year is on us.

It depends. On the Pollen network, both indoor and outdoor small cells will earn PCN. Your decision comes down to where you want to install the devices and the coverage you want for your setup.

The MosoLabs indoor small cell is simpler to install and is perfect for covering indoor spaces. A small cell that is mounted indoors can provide limited outdoor coverage similar to a high-power WiFi access point.

The MosoLabs outdoor small cell requires a bit more effort to install and must be mounted outside per federal regulations.

Both indoor and outdoor small cells will need a GPS signal to operate – outdoor needs a clear view of the sky while the indoor uses an external GPS antenna that must be mounted on or adjacent to a window.

The MosoLabs indoor small cell is a category A device and the MosoLabs outdoor small cell is category B device according to federal regulations.

The related regulations are part of the Code of Federal Regulations:

47 CFR § 96.43 - Additional requirements for category A CBSDs

(a) Category A CBSDs shall not be deployed or operated outdoors with antennas exceeding 6 meters height above average terrain. CBSDs deployed or operated outdoors with antennas exceeding 6 meters height above average terrain will be classified as, and subject to, the operational requirements of Category B CBSDs.

All MosoLabs small cells today work on the Citizen Broadband Radio Service spectrum (CBRS) which is only allowed for operation in the US. Future products may support cellular bands in other parts of the world.

Your range will depend on the type of small cell you purchase, your installation, and the small cell power capability.

Outdoor small cells are designed with higher power output compared to indoor small cells.

Outdoor small cell antennas are generally more directional because they have higher gain while indoor small cell antennas are usually omni-directional.

Typically, the best location is as high up as you can get with as clear a view to the area you want to cover.

Earnings depend on the type of small cell installed, location of install, your device being consistently online, number of other cells on the network, and how much network activity there is in your area.

Devices will connect to your small cell if they have a compatible SIM card that is activated for use on the Pollen Mobile network. Pollen is constantly updating their network partners. Pollen offers Pollen compatible SIMs. Please see the Pollen website for further information.

It is not recommended to install your indoor small cell outdoors. The MosoLabs outdoor small cell is specifically designed for outdoor environments and is also able to transmit at a higher power.

Yes. GPS is used to confirm the location of your small cell for spectrum allocation and also used for timing.

MosoLabs outdoor small cells require CPI installation.

CPI requirements for outdoor small cells are met via remote certification that happens during the installation and setup processes. Pollen directly supports the Pollen network remote CPI process. No on-site CPI presence will be required.

Any mobile device that has a Hummingbird or Honeybee eSIM loaded.

The Hummingbird allows you to connect to and use the Pollen Mobile network from your phone privately. For connecting, you will earn 1 Pollen Incentive Credit (PIC) per day. By contrast, the Honeybee allows you to connect to the Pollen network from your phone, but it also validates the network and thus is not private as you will be uploading logs. Honeybees earn 1 PIC per day per unique Flower.

See the Hummingbird product page on Pollen's website for more details:
https://shop.pollenmobile.io/products/hummingbird

See the Honeybee product page on Pollen's website for more details: https://shop.pollenmobile.io/products/honeybee

Your Pollen radio will begin being eligible to earn as soon as it is online and "on air." Being "on air" requires that the installation is complete (and CPI approved is necessary) and you have received a spectrum grant from the SAS (Spectrum Access System) allowing you to transmit on the CBRS band.

Learn more about PCN and earnings here: PCN Info

Both the indoor and outdoor small cells are plug-and-play certified for Pollen Greenhouse. You will follow the installation guide setting up the small cell.

Indoor is very simple. Just be prepared for it to take a bit of time while the systems synchronize and acquire your grant to transmit on the regulated frequencies.

The outdoor small cell is a bit more complex as you must install the small cell outside and other components inside. You must confirm the installation location and specific parameters following the Pollen plug-and-play process.

Your MosoLabs CBRS small cell uses GPS for network timing data. It also uses GPS to assert its location when requesting approval to transmit from the FCC-regulated Spectrum Access System (SAS). You will need to place your small cell somewhere that allows you to run the GPS antenna to a position with good GPS reception (i.e. near a window). Make sure to point your GPS antenna toward the sky, your small cell must receive a signal directly from the GPS satellites overhead.

Mobile phones use “assisted” location technology, such as WiFi, which does not provide the same timing information your small cell needs. Just because your phone shows it has a location does not mean the GPS signal is necessarily good. 

Your small cell must receive a signal directly from the GPS satellites overhead in order to get the information it needs work.

When first booting up your device it may take several hours for the LTE LED to turn solid blue. This is due to the time it takes for the small cell to register with the SAS (Spectrum Access Server) and receive approval to transmit at its installed location. Some locations have restrictions due to prioritized users (such as the Navy).

You can find out more here: https://support.google.com/sas/answer/9539490?hl=en&ref_topic=9455755

It is recommended you allow 24 hours for the SAS grant to be received (however, in some cases it can be significantly faster).